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check out our latest News & Views below
Tipping Point: How will new government legislation impact businesses, customers and staff?
With the new Employment Allocation of Tips Act 2023, set to be introduced in 2024, we commissioned the help of a research agency to poll 1,000 hospitality businesses, 1,000 customers and 500 staff in the UK to reveal how the Act would affect the UK sector.
How to define who your customers are and what they want
From digital booking systems to data-driven menu selections, the scale of intelligence and technology used by today’s businesses is increasing. This is the curve which operators must keep up with to ensure they give themselves continued success
Using technology to create habit-forming experiences
In the fast-paced hospitality industry of today, where competition is fierce and customer expectations are ever-evolving, venues are striving to not only attract guests but also ensure they keep them coming back.
Using technology to enhance customer experience
Technology has become an increasingly present part of our lives. Whether it's remote working, streaming films, or ordering a takeaway, technology is involved in everything we do.
Tipping point whitepaper
The report spoke to 2,500 hospitality businesses, staff and customers to gain their insight into UK tipping culture, the new government legislation, and shifts in trends in the UK.
What is three rocks® XMS and what does it mean for hospitality?
three rocks® XMS is a flexible experience management system which enables businesses to create a tailored CX tech stack to match their needs. Bringing together decades of experience, offering businesses a pick and mix of cutting-edge technology.
Data auditing
You must make the most of any customer, one way of doing this is through the power of data. By implementing intelligent data capture, venues can build a single view of their customers.
Why technology holds the key to great customer service
The current cost of living crisis has meant that UK consumers have less disposable income, forcing many to eat or drink out less. This means that when consumers do visit restaurants, bars or pubs, they want it to be worth it.
Restaurant tech that saves you money
Adactus have spent 20 years building technology systems that can help hospitality businesses like yours
Say no to no-Shows
Guests not showing up to their booking is becoming a more common occurrence...
Staff shortages
Staff shortages? Guests will order for themselves with Adactus Order-at-Table – and they'll spend more per head too
Are kiosks the future of hospitality
With the hospitality sector continuing to digitise at a rapid rate, many restaurants are embracing kiosks as the future, with major brands like Pizza Hut, McDonald’s, and KFC adopting them.
Pizza Hut Restaurant ordering - tester’s point of view
In our third blog of our Pizza Hut Restaurant Ordering series we are looking at this project from a tester's point of view
Pizza Hut Restaurant Ordering - Project Manager's view
In the second article of our Pizza Hut Restaurant series, we are going to look at the project from the view of Louise, the Project Manager
Pizza Hut Restaurant Ordering - The Developer's view
Our Pizza Hut Restaurant blog series will look at this huge project from a number of different perspectives, starting with the thoughts of Sandeep who has been a key developer in our ordering programme for over 7 years.
Company News
Introduction to three rocks
At the start of October we announced the merger of Adactus and Six Sevens Solutions, coming together to form three rocks, a people-first technology company specialising in enhancing consumer, employee, and user experiences.
Thame 10K
Well done team for running the Thame 10K
TVCC awards 2023
We are really proud to be runners up in The Thames Valley Chamber of Commerce Awards 2023 for Employer of the Year.
Team day at our client's restaurant
Last Monday we had a face to face all day company meeting at one of our clients restaurants – The Works, creating a pop-up office for the day
Thames Valley Chamber of Commerce Awards 2022
We are proud to be runners-up in The Thames Valley Chamber of Commerce Awards 2022 for Employer of the Year
Other news
Insight pack
Automation and AI in Restaurants, research findings
The impact emerging technologies will have on hospitality in 2024
The need to keep innovating has never been more important for hospitality, especially in the modern, technology driven era.
Offering a unique experience
Businesses have had to get creative in the way they offer their products and services in order to keep sales up during lockdown.
Bank holidays: ensuring long-term success from seasonal rushes
Bank holidays often generate a spike in customers for hospitality businesses. This extra footfall is a chance for businesses to collect valuable customer data and critical information that allows them to attract and retain more business going forward.
Insight session 2024
We had a brilliant day at our 2024 insight session, discussing recent industry trends and delving into what they mean for businesses.
Why automation holds the key to surviving the labour shortage in 2023
Automation is becoming increasingly popular at bars and restaurants in the UK. Recent advancements have meant that jobs previously done by staff can now be fulfilled by online systems, AI, or even robots.
How you can mitigate no-shows this Christmas?
No-shows are a huge issue for the hospitality industry. A recent study from The Hospitality Professionals Association (HOSPA), revealed that the number of customers who fail to honour their bookings equates to roughly 12% of customers.
Using technology to engage internal teams
The modern working world has become increasingly dependent on technology. Fueled by a move to remote working in the last four years, both our private and professional lives are now endlessly connected through technology.
Business themes affecting us all
We recently led a discussion with our clients on the big themes around working practices in the post-covid world – it was fascinating to hear the range of opinions and plans across the group.
Data-driven marketing; making a start
B2B customers are just B2C customers who happen to be at work. They are most likely to respond positively to marketing messages that are relevant and significant to them.
Answering the 'wonder whys'
Have you ever wondered why your customers have made certain choices, whether that be repeat orders, same time bookings or special occasion treats? The ‘wonder why’ questions don’t have to be a mystery anymore.
