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check out our latest News & Views below
How an omnichannel strategy can boost today's hospitality businesses
What is an omnichannel business, and how can this strategy help mitigate some of industry’s concerns?
Cost increase impact
With National Insurance changes and other cost increases about to take effect many restaurant operators are now facing a business model challenge.
Using data to create experiences worth repeating
The restaurant sector is always going through constant change. To be able to succeed in this kind of environment, businesses need to be able to stay on their toes and adapt quickly with targeted, measured changes.
How to harvest data from booking and ordering systems
Technology permeates most areas of operations in restaurants today. Two of the most common are online booking and digital ordering systems.
Using technology to enhance customer experience
Technology has become an increasingly present part of our lives. Whether it's remote working, streaming films, or ordering a takeaway, technology is involved in everything we do.
The benefits of kiosks in today’s restaurants
Recently our MD, Scott Muncaster, spoke to The Telegraph about the benefits of kiosks. Scott explained why they give operators an edge in an increasingly competitive market, but also the need to be mindful of customers’ needs and expectations.
Using technology to create habit-forming experiences
In the fast-paced hospitality industry of today, where competition is fierce and customer expectations are ever-evolving, venues are striving to not only attract guests but also ensure they keep them coming back.
What is three rocks® XMS and what does it mean for hospitality?
three rocks® XMS is a flexible experience management system which enables businesses to create a tailored CX tech stack to match their needs. Bringing together decades of experience, offering businesses a pick and mix of cutting-edge technology.
Data auditing
You must make the most of any customer, one way of doing this is through the power of data. By implementing intelligent data capture, venues can build a single view of their customers.
Restaurant news
Trending technology
We have been helping restaurants figure out tech solutions that add value for their guests and their employees for over 20 years. Fundamentally, the goals have remained the same – to enhance guest experience in ways that are true to the restaurant’s brand.
Tipping Point: How will new government legislation impact businesses, customers and staff?
With the new Employment Allocation of Tips Act 2023, set to be introduced in 2024, we commissioned the help of a research agency to poll 1,000 hospitality businesses, 1,000 customers and 500 staff in the UK to reveal how the Act would affect the UK sector.
Insight pack
Automation and AI in Restaurants, research findings
Restaurant tech that saves you money
Adactus have spent 20 years building technology systems that can help hospitality businesses like yours
Say no to no-Shows
Guests not showing up to their booking is becoming a more common occurrence...
Staff shortages
Staff shortages? Guests will order for themselves with Adactus Order-at-Table – and they'll spend more per head too
Are kiosks the future of hospitality
With the hospitality sector continuing to digitise at a rapid rate, many restaurants are embracing kiosks as the future, with major brands like Pizza Hut, McDonald’s, and KFC adopting them.
Pizza Hut Restaurant ordering - tester’s point of view
In our third blog of our Pizza Hut Restaurant Ordering series we are looking at this project from a tester's point of view
Pizza Hut Restaurant Ordering - Project Manager's view
In the second article of our Pizza Hut Restaurant series, we are going to look at the project from the view of Louise, the Project Manager
Pizza Hut Restaurant Ordering - The Developer's view
Our Pizza Hut Restaurant blog series will look at this huge project from a number of different perspectives, starting with the thoughts of Sandeep who has been a key developer in our ordering programme for over 7 years.
Insight pack
Automation and AI in Restaurants, research findings
The impact emerging technologies will have on hospitality in 2024
The need to keep innovating has never been more important for hospitality, especially in the modern, technology driven era.
Bank holidays: ensuring long-term success from seasonal rushes
Bank holidays often generate a spike in customers for hospitality businesses. This extra footfall is a chance for businesses to collect valuable customer data and critical information that allows them to attract and retain more business going forward.
Why automation holds the key to surviving the labour shortage in 2023
Automation is becoming increasingly popular at bars and restaurants in the UK. Recent advancements have meant that jobs previously done by staff can now be fulfilled by online systems, AI, or even robots.
How can XMS minimise the impact of no-shows this festive season?
The Christmas period is a critical time for hospitality businesses, with more opportunity to boost revenue. However, with increased footfall comes heightened pressure, and operators face one persistent challenge throughout the festive season; no-shows.
Company News
Introduction to three rocks
At the start of October we announced the merger of Adactus and Six Sevens Solutions, coming together to form three rocks, a people-first technology company specialising in enhancing consumer, employee, and user experiences.
three rocks celebrates B-Corp Certification Milestone
For us, becoming a Certified B Corporation goes beyond ethical responsibility, it’s also a valuable opportunity to strengthen our business.
Thame 10K
Well done team for running the Thame 10K
TVCC awards 2023
We are really proud to be runners up in The Thames Valley Chamber of Commerce Awards 2023 for Employer of the Year.
Thames Valley Chamber of Commerce Awards 2022
We are proud to be runners-up in The Thames Valley Chamber of Commerce Awards 2022 for Employer of the Year
Other news
Why technology holds the key to great customer service
The current cost of living crisis has meant that UK consumers have less disposable income, forcing many to eat or drink out less. This means that when consumers do visit restaurants, bars or pubs, they want it to be worth it.
Using technology to engage internal teams
The modern working world has become increasingly dependent on technology. Fueled by a move to remote working in the last four years, both our private and professional lives are now endlessly connected through technology.
Insight session 2024
We had a brilliant day at our 2024 insight session, discussing recent industry trends and delving into what they mean for businesses.
How to define who your customers are and what they want
From digital booking systems to data-driven menu selections, the scale of intelligence and technology used by today’s businesses is increasing. This is the curve which operators must keep up with to ensure they give themselves continued success
Business themes affecting us all
We recently led a discussion with our clients on the big themes around working practices in the post-covid world – it was fascinating to hear the range of opinions and plans across the group.
Why do we use the latest, smartest tech
We always want to be up to date, using the latest technology to enhance customer experience, security and development
Data-driven marketing; making a start
B2B customers are just B2C customers who happen to be at work. They are most likely to respond positively to marketing messages that are relevant and significant to them.
Answering the 'wonder whys'
Have you ever wondered why your customers have made certain choices, whether that be repeat orders, same time bookings or special occasion treats? The ‘wonder why’ questions don’t have to be a mystery anymore.
