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We're knowledgeable and keep our finger on the pulse.

Check out our latest News & Views below.

What is three rocks® XMS and what does it mean for hospitality?

three rocks® XMS is a flexible experience management system which enables businesses to create a tailored CX tech stack to match their needs. Bringing together decades of experience, offering businesses a pick and mix of cutting-edge technology.

Insight pack

Automation and AI in Restaurants, research findings

Data auditing

You must make the most of any customer, one way of doing this is through the power of data. By implementing intelligent data capture, venues can build a single view of their customers.

Why technology holds the key to great customer service

The current cost of living crisis has meant that UK consumers have less disposable income, forcing many to eat or drink out less. This means that when consumers do visit restaurants, bars or pubs, they want it to be worth it.

Answering the 'wonder whys'

Have you ever wondered why your customers have made certain choices, whether that be repeat orders, same time bookings or special occasion treats? The ‘wonder why’ questions don’t have to be a mystery anymore.

Other News

Bank holidays: ensuring long-term success from seasonal rushes

Bank holidays often generate a spike in customers for hospitality businesses. This extra footfall is a chance for businesses to collect valuable customer data and critical information that allows them to attract and retain more business going forward.

Offering a unique experience

Businesses have had to get creative in the way they offer their products and services in order to keep sales up during lockdown.

Data-driven marketing; making a start

B2B customers are just B2C customers who happen to be at work. They are most likely to respond positively to marketing messages that are relevant and significant to them.

Why automation holds the key to surviving the labour shortage in 2023

Automation is becoming increasingly popular at bars and restaurants in the UK. Recent advancements have meant that jobs previously done by staff can now be fulfilled by online systems, AI, or even robots.

How you can mitigate no-shows this Christmas?

No-shows are a huge issue for the hospitality industry. A recent study from The Hospitality Professionals Association (HOSPA), revealed that the number of customers who fail to honour their bookings equates to roughly 12% of customers.