View our kiosk product in action and see how you can enhance your offering
When a customer arrives, first impressions count. How long it takes to seat them, deliver their first drink order, and take their main order, as well as the atmosphere and finally the wait for their bill are just a few of the processes that can be improved by our in-visit customer ordering solution. Customer experience in the food and beverage industry is key, that's why so many big names in the fast food and restaurant industry rely on online ordering software.
With our experience management solution (XMS), your customers manage the pace of their visit, your front and back of house team are informed, and inventory management is updated, all while ensuring consistency and exceptional service.
Personalisation of experience
An ordering system allows you to showcase products, prices, offers and deals in a way that is tailored to the guest’s needs. For example, kids menus to those with children, and nutritional or allergen info to those who need it. It also ensures that the front and back-of-house team are consistently and accurately informed on what the guest wants – allowing them to offer great service.
Deals and voucher management
In this value conscious time, deals are more important than ever. Our system will manage any relevant vouchers and allows you to decide the percentage or money off the bill.
Streamlines labour and efficiencies
With the industry facing unprecedented labour shortages and demand for higher wages, self order kiosks can help reduce external pressures. By redeploying or reducing staff you'll create a better customer experience with less overheads. Win Win!
Allows you to remain agile
Increases upsell and gives operators the power to adapt as the business needs.! You can modify your kiosk solution without having to buy new hardware and it enables you to be more agile, as new functionality can be live in days and weeks, rather than months.
Improves order accuracy
With the customer in control of placing their order, there is less risk of time-strapped team members mishearing or misinterpreting the customer’s requests, reducing overall margin for error. This is vital for customers with allergies.
Increases upsell and tips
Customers spend more using self service kiosks. A good kiosk experience lets customers explore the whole menu, providing enticing images, thorough meal details and a full range of optional extras. Kiosks never forget to upsell with sides, meal deals and targeted promotions through loyalty programmes.
By integrating kiosks you get valuable data on how your customers are behaving across different ordering channels. Capturing that data enables you to create personalised and targeted promotions for your customers, increasing loyalty and overall customer spend.
Real time stock updates
Your stock is updated in real time so customers only see products that are available to them, avoiding any annoyance of ordering something you can't have