Customer comms
Delivering customer intelligence
Get to know your customers better & offer a tailored experience, collating data from all touchpoints
Customer data is vital to the next stage of your relationship with them. Creating a single view of the customer database to track where, when and how a guest uses your brand is crucial.
Our CRM product offers customer relationship management through a single view of the customer. It does this by collating and organising data from all of your customer touch points, as well as increased business development through data analytics and more.
Using our CRM software, customers get a much more personalised experience which you can build on and refine as you collect data, and understand customer behaviour and gather their feedback
Whether you are in hospitality, leisure, events or any other sector, Customer Comms is adaptable to suit your needs - a solution that builds your marketing capabilities and automation, while enhancing guest experience and brand loyalty.
Get your data foundations right, and repeat
Want to build customers confidence and ensure they return again and again? You can do this by getting your data right. Imagine having an allergy, but having the confidence to know that the restaurant you have a booking with has it covered – the whole experience changes.
You can use customers’ special requirements to your advantage, when collecting and analysing data it gives you the opportunity to use their needs and preferences to create a personalised experience, making them feel seen and valued, increasing likelihood of return visits.
Talk about the specific locations, days, meals and products that matter to your customers You can show what is new, and help customers to find the greatest value in their visit, as well as analyse menus, products, and locations to deliver growth where you can see demand.
Give your marketing and sales team the power to reach the right people, at the right time, through delivering more tailored campaigns building off customer feedback, and increasing your marketing capabilities.
Customer database management
Collect customer information, including contact details, preferences, special occasions, dietary needs, and visit history.
Marketing and promotions
Send personalised and relevant promotions to specific customer segments, e.g. don’t advertise the new meat dish to vegetarians.
Customer feedback
Capture customer feedback through surveys, online reviews, or direct feedback, helping to improve experiences
Personalisation
Use customers’ data to personalise their experience, such as recommending favourite dishes, acknowledging special occasions, or having the table prepared for their arrival.
Download our 'Customer comms insight' to find out how we can help you utilise your data to help you offer a personalised service and enhance experiences.
Contact us to find out more
